From discovery to delivery.

At Whiteshell, I developed acquisition and outbound processes and handled prospect qualification, discovery, follow-ups, negotiations, and closing. At Mediusware, I also identify opportunities through client conversations, referrals, and outreach, and help turn requirements into scope discussions and proposals.

At Mediusware, I stay involved across onboarding, delivery, retention, and account growth. I follow project progress, raise risks, and coordinate responses to client concerns. That work has included helping one-time engagements become recurring relationships.

I serve as a primary contact for Mediusware clients, managing communication, expectations, and concerns. When an issue needs action, I coordinate with the relevant team, follow up, and use internal escalation where needed.

My Mediusware work includes identifying additional service opportunities within existing accounts. At Whiteshell, I established a CPA firm partnership with the aim of broadening the service offering. These are two parts of my experience with account growth and business partnerships.

At Teleforce, I coached agents on qualification, objection handling, and follow-up techniques. At SARS, I qualified prospective merchants and referred eligible leads to funding partners. At Whiteshell, I worked on market research, pricing, positioning, and outbound processes.

At Mediusware, I coordinate client requirements with project deliverables, track timelines and blockers, and bring concerns to the people who can act on them. The work covers both the initial scope discussions and the follow-ups needed during delivery.