The work behind my experience.

Software development services for international businesses.

I manage client relationships across onboarding, delivery, retention, and account growth. I work on discovery, scope, effort estimation, and proposals, then remain a point of contact as the work progresses.

During delivery, I follow timelines, risks, and client concerns, coordinating with teams and escalating issues when needed. I also support contract negotiations, invoicing, and payment follow-ups.

My documented outcomes include turning one-time engagements into recurring relationships and supporting account growth through additional service opportunities. I have also contributed to retention, referrals, testimonials, and platform reviews, and improved coordination by tracking risks and blockers.

[TO PROVIDE: a personal lesson from Mediusware]

Consulting work serving US small businesses, including a partnership with a CPA firm.

I developed acquisition and outbound outreach processes, researched potential industries and clients, and managed the sales cycle from prospect qualification and discovery through follow-ups, negotiation, and closing.

I established a partnership with a CPA firm to expand the service offering. My work also included pricing, positioning, and partnership development.

[TO PROVIDE: a personal lesson from the Whiteshell consulting engagement]

US merchant cash advance telesales campaigns.

I supported daily operations and workflow coordination while managing merchant relationships. Through outbound calls, I qualified prospective merchants and referred eligible leads to funding partners.

I worked on lead-handling processes and operational records, and contributed to planning, team structuring, and identifying potential service expansion opportunities.

[TO PROVIDE: a personal lesson from SARS]

US merchant cash advance telesales campaigns.

I led agents working toward lead qualification and sales targets. I coached outbound calling, objection handling, qualification, and closing techniques, while monitoring performance and reporting results to management.

My responsibilities also included structured outreach and follow-ups, prospect communication, and supporting the team's productivity.

[TO PROVIDE: a personal lesson from Teleforce]