About
From sales conversations to lasting client relationships.
My career started with outbound sales and merchant acquisition, working with US-based businesses. Over time, my responsibilities expanded from leading sales conversations and managing operations to building international client relationships, supporting business growth, and working closely with teams to deliver results.
Today, my work brings together business development, client success, and relationship management.
Where it started: Sales and operations
At Teleforce BPO Solutions, I led a team of agents handling lead qualification and outbound sales campaigns. I coached agents on communication, objection handling, and follow-ups while monitoring performance and working towards sales targets.
Later, at SARS Business Solutions, I worked across daily operations, merchant relationships, and lead management. I qualified prospective US merchants seeking funding, connected eligible leads with funding partners, and contributed to operational planning and team coordination.
These experiences taught me the importance of listening, understanding people's needs, handling objections, and taking responsibility for outcomes.
Growing into business development and client success
Since February 2024, I've been working at Mediusware, where my responsibilities span business development and client success.
I work with international clients from the initial discovery stage through proposals, scope discussions, estimates, and commercial negotiations. My involvement continues after an agreement is signed, working alongside project managers and delivery teams to keep communication clear, address concerns, track progress, and manage expectations.
I also handle the commercial side of client relationships, including contracts, invoicing, payment follow-ups, and identifying opportunities for additional projects and services.
For me, winning a client is only the beginning. Building a relationship that creates value for both sides is what matters in the long run.
Exploring business beyond technology
Alongside my work at Mediusware, I consulted as a Business Development Manager at Whiteshell Consultancy from May to July 2025.
My focus was on business acquisition and outbound processes targeting US small businesses. I also helped establish a partnership with a CPA firm to expand the consultancy's service offering.
This experience gave me exposure to a different service industry and reinforced my interest in understanding businesses beyond a single sector.
Education & Languages
I completed my BBA in Management in 2021 and MBA in 2022 from Kabi Nazrul Government College, University of Dhaka.
Before that, I completed a Diploma in Business Studies from Feni Government Commercial Institute in 2015.
Languages: Bengali and English.